Frequently Asked Questions

BorneoWebmu specializes in comprehensive web development services including custom website development, UI/UX design, CMS development, e-commerce solutions, website maintenance, and digital marketing support. We create modern, responsive websites that help businesses grow online.

Project timelines vary depending on complexity and requirements. A simple website typically takes 2-4 weeks, while more complex projects with custom features, e-commerce functionality, or extensive content management systems may take 6-12 weeks. We'll provide a detailed timeline during our initial consultation.

Yes, we offer comprehensive website maintenance packages that include regular updates, security monitoring, content updates, performance optimization, and technical support. Our maintenance plans ensure your website stays secure, fast, and up-to-date with the latest technologies.

Our pricing varies based on project complexity and requirements. We offer packages starting from affordable basic websites to comprehensive enterprise solutions. During our consultation, we'll discuss your specific needs and provide a customized quote that fits your budget and goals.

We require a 50% deposit to begin the project, with the remaining 50% due upon completion and before final delivery. For larger projects, we may offer milestone-based payments. All payments are processed securely, and we provide detailed invoices for transparency.

We stand behind our work and offer a satisfaction guarantee. If you're not satisfied with the initial design concepts or direction, we allow revisions within the agreed scope. However, due to the custom nature of our services, we do not offer refunds once development has begun, as significant time and resources have been invested.

We use modern, industry-standard technologies including HTML5, CSS3, JavaScript, React, Vue.js, Node.js, PHP, Laravel, WordPress, and various databases like MySQL and MongoDB. We choose the best technology stack based on your project requirements, scalability needs, and long-term maintenance considerations.

Absolutely! All websites we develop are fully responsive and mobile-optimized. We ensure your website looks and functions perfectly on all devices including smartphones, tablets, laptops, and desktop computers. Mobile-friendliness is essential for user experience and search engine optimization.

Yes, we build user-friendly content management systems that allow you to easily update text, images, and other content without technical knowledge. For WordPress sites, you'll have full access to the admin panel. For custom sites, we provide training and create intuitive interfaces for content updates.

Our process includes: 1) Initial consultation and requirement gathering, 2) Project planning and proposal, 3) Design mockups and client feedback, 4) Development and testing, 5) Client review and revisions, 6) Final testing and launch, 7) Post-launch support and training. We keep you involved at every stage.

Yes, we provide comprehensive training sessions to ensure you can effectively manage and update your website. This includes how to use the content management system, make basic updates, understand the admin interface, and perform routine maintenance tasks. Training is included in our project packages.

We offer post-launch support for a specified period after project completion. For additional changes or new features beyond the initial scope, we provide maintenance services or can quote separately for the requested modifications. We also offer ongoing support packages for continuous website evolution.

Yes, we implement SEO best practices during development, including proper meta tags, structured data, fast loading speeds, mobile optimization, and clean URL structures. We also offer comprehensive SEO services including keyword research, content optimization, and ongoing SEO management.

Security is a top priority. We implement SSL certificates, secure coding practices, regular security updates, firewalls, malware scanning, and follow industry security standards. We also provide security audits and can set up monitoring systems to detect and prevent potential threats.